Terms of Service
These terms explain how repair requests, estimates, scheduling, project scope, and project documents are handled.
Repair scope and estimates.
Photos and descriptions support the first review, while final scope, pricing, and scheduling are confirmed before work begins.
Specialist work
Some work may require a licensed specialist.
Request details
Photos and descriptions help HammerNest prepare for follow-up.
Final confirmation
Final pricing and scheduling are confirmed before work begins.
Plain-language terms for online repair requests.
How HammerNest service terms work.
These website terms explain the request, estimate, scheduling, payment, scope, and project-document process. They are written as an overview and should be reviewed by a qualified legal professional before final launch.
Acceptance and project documents
Using this website or submitting a repair request means you agree to these website terms. These terms explain the online request process, but they do not replace a project-specific written estimate, contract, work order, change order, invoice, or consumer notice. If a project document conflicts with these website terms, the signed project document controls for that project.
Requests are not accepted work
Submitting a form, photo, text, email, or voicemail starts a review. It does not require HammerNest to accept the project, reserve a schedule opening, begin work, or provide a final price. HammerNest may decline work that is outside scope, outside the service area, unsafe, unavailable, or better suited to a licensed specialist.
Estimates and final pricing
Website descriptions, photos, and early conversations help form an initial review. Final pricing depends on the confirmed scope, access, materials, timing, and visible or hidden conditions. Work should not begin until scope, pricing, scheduling, and any required written work order or contract are confirmed.
Scope and change orders
Only the work described in the confirmed estimate, work order, or contract is included. Additional tasks, changed materials, hidden conditions, customer-requested changes, or expanded scope may require a revised price, written approval, and a new schedule conversation before the extra work proceeds.
Materials and customer products
Some projects use common repair materials; others depend on customer-supplied fixtures, parts, furniture, hardware, or specialty items. Customer-supplied products must be complete, undamaged, compatible, and available at the property. Missing parts, defective products, discontinued materials, mismatched finishes, or unexpected conditions may change the scope, timing, or price.
Scheduling, access, and cancellations
Scheduling depends on service-area fit, route, project size, weather, materials, and current availability. The customer is responsible for accurate property information, safe access, parking, pets, utilities, tenant coordination, and on-site contact details. Missed access, late cancellations, blocked work areas, or unsafe conditions may delay the project or result in applicable charges described in the project document.
Payments, deposits, and overdue balances
Payment terms, deposits, material charges, refund eligibility, and due dates should be stated in the estimate, invoice, contract, or work order for the project. Deposits or material purchases may be nonrefundable when materials are ordered or time has been reserved. Overdue balances may pause further work and may be handled through lawful collection steps.
Permits, codes, and specialists
Some work requires permits, inspections, licensed trades, utility coordination, or a different contractor. HammerNest may decline, pause, or refer work when electrical, plumbing, HVAC, gas, roofing, structural, code-heavy, hazardous, or permit-dependent conditions appear outside handyman scope. The required approach may vary by state, county, municipality, property type, and project details.
Written contracts and consumer notices
For applicable Illinois home repair or remodeling work over $1,000, a signed written contract or work order and the required consumer-rights pamphlet may be required before work begins. Wisconsin home-improvement rules may require written contract details, warranty information, permit handling, delay notices, and notice of the right to request lien waivers. Project documents should be reviewed for the property location and legally required notices.
Workmanship and warranty limits
Any workmanship promise, warranty period, callback process, manufacturer warranty, or exclusion should be stated in the project document. Unless separately confirmed in writing, warranties do not cover pre-existing damage, hidden or concealed conditions, customer-supplied defective products, misuse, normal wear, unrelated failures, weather events, movement of existing materials, or work changed by someone else.
Existing damage and liability limits
Photos and initial review cannot reveal every concealed defect, moisture issue, damaged framing, unsafe wiring, weak mounting surface, pest damage, prior poor repair, or code problem. To the extent allowed by law, HammerNest is not responsible for indirect, incidental, consequential, or unrelated losses, and responsibility for a project should be limited by the confirmed project documents and applicable law.
Customer responsibilities
Customers should provide accurate information, disclose known hazards, identify utilities and shutoffs when relevant, keep children and pets away from the work area, clear personal property, provide reasonable workspace, and avoid asking for work that violates law, codes, leases, HOA rules, manufacturer instructions, or safety requirements.
Law, disputes, updates, and contact
These website terms are intended for HammerNest service requests in the areas shown on the site and are governed by applicable law for the property and business relationship. These website terms do not add a binding arbitration clause or jury waiver. Any dispute process, if ever used, should appear in a project-specific document and satisfy applicable law. If part of these terms is unenforceable, the rest should remain in effect. Terms may be updated when the site or business process changes. Questions can be sent through the contact page.
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